Our client has been tasked with the ambitions job of building
a 1600km long fast freight rail link between two major cities in the country
via currently disconnected but important industrial hubs.
Part of the process of building such a railway entails purchasing a tract of
land wide enough to accommodate a freight line while minimising the impact on
the current land owners who being mostly farmers would not be required to sell
complete land holdings.
Being accountable to the government meant that the client
would, at every step of a purchase, be required to show that due process was
rigidly followed. Documentation would need to be sent in a timely manner, surveys
would have to be undertaken and all details tracked and accounted for as on occasion
a compulsory purchase order would have to be used.
A process was set up to manage and track land purchases and
was successful in the beginning but it soon became apparent that to manage the
thousands of parcels of land, the devised method was not efficient leading to
paperwork being lost, not tracked or not sent at the right time. Segregation of
duty was difficult and relied on a great deal of communication in the team.
We were invited, by referral, to investigate the process and
technologies used and subsequently proposed a bespoke solution which placed the
current manual process into an automated workflow where letters would be sent
when needed and tasks created for the team to be able to track and take
responsibility for as and when required.
After a year of development, testing and tweaking an
automated workflow was delivered, populated with the existing, manually
collected data and able to track progress with reporting and task dashboards.
This was implemented using the enterprise real estate
platform MRI Manhattan. Manhattan has a workflow engine that enables
configurations that will assign tasks to users and move the process forwards as
each task is completed. The tasks can be assigned a “shelf life” which will
inform the user if they are not being completed in time.
The freight rail project is now fully underway
with land purchasing being managed by automated workflow.
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